Customer service is paramount to Crexendo’s value. We strive to provide customers with the highest levels of customer service and we believe our “hand-on” approach is a key differentiator to our portfolio of businesses and our customer satisfaction. Many online businesses are known for providing less than stellar service. We are proud that our business has received awards for award-winning service from SPAA, an independent firm that audits businesses operations and service practices.
Securing the store computing environment is paramount to today’s online business. Store technology is shifting from closed, proprietary Systems to open, flexible systems that allow greater and more meaningful interaction with the customer, headquarters, and partners, as well as, better control and understanding of store operations. This shift is evidenced by the introduction of retail store technologies such as cloud services, wireless networking, store Internet access, multifunction point-of-sale (POS) devices, multi-channel selling, customer kiosks, handheld devices, Voice-over-IP (VOIP), remote frequency identifiers (RFIDs), and more. The technology is providing lower cost operational alternatives that leverage public networks that expose retailers to additional security threats, such as cyber-attacks. Legislation and industry regulations, such as Personal Data Privacy and Security Act of 2005 (Specter-Leahy), California bill 700, and the Payment Card Industry (PCI) Data Security Standard (DSS) adopted by Visa, MasterCard, and others, have been enacted to ensure that retailers and other purveyors of customer data are responsible for protecting customer data, and that they are held accountable for its theft. Crexendo’s ecommerce platforms are 100% PCI/CISP compliant.
In today’s aggressive online market, simply accepting Pay Pal and Google Checkout isn’t enough. Get on the same playing field as your competitors. Give your business a more professional, established and credible appearance by accepting ALL major credit cards and debit cards directly from your store. Without the intervention of third parties, Crexendo Merchant Services increases the credibility of your online store while helping to increase your conversion rate!
Businesses processing online transactions are in need of a merchant account. Crexendo’s comprehensive suite of ecommerce solutions also provides access to our merchant account program. Complete all aspects of each transaction (Authorize, capture, settle, void and refund) in one convenient location. In having a single point of contact for all areas of your online business, you will also eliminate the hassle of dealing with a separate gateway, merchant account and online store provider.